How to Submit a Ticket

Created by PNOC Members, Modified on Thu, 12 Oct, 2023 at 9:14 AM by PNOC Members

To submit a ticket, you must first sign up for an account and log in to the portal.
To learn how to setup an account follow this Link
After successfully logging in. Click on the Submit a ticket button and you will be directed to input your problem information.
From here you will have 5 fields:
- Requester: This will automatically populate with the email address you used to sign up with.
- Subject: Enter in the title of your issue. Use clear and concise language for better filtering and understanding from our support team.
- Type: Choose the type that best corresponds to your aforementioned issue
  
  Maintenance, Question, Incident, Problem Refund
- Priority: Select your priority level. Note that this can be adjusted after careful analyzation from our technical support time to better suit the severity of your issue
  
  Low, Medium, High, Urgent
- Description: Provide a Detailed Description of your problem. Be clear and concise. Be sure to provide screenshots or pictures if possible. The more accurate the information, the easier our technical team may assist you.
After, click on Submit and your ticket will be submitted . Our technical support team will be notified and you will receive a first response consistent with the Service Level Agreement (SLA).
You will receive an email confirming your submission. You will continue to receive updates via email when replies are added or if the status is changed. You may view your ticket information from your email, or from the ticket portal by logging in or clicking the link provided in the Ticket Received confirmation email.